Returns & Exchanges
At Solovey Kitchen, we stand behind the quality of our artisanal ingredients and pantry staples. If your order arrives damaged or does not meet our freshness standards, we offer a 14-day return window for a full refund or replacement.
Contact Support
Email our customer care team within 14 days of delivery with your order number and photos of any damaged or incorrect items.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.
Pack Your Items
Carefully place the unused items in their original packaging to ensure they are protected during the transit back to our kitchen.
Processing Refund
Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing