Frequently Asked Questions
Everything you need to know about our premium culinary essentials.
How do you ensure the freshness of your food products?
All Solovey Kitchen products are sourced from certified organic farms and packaged in temperature-controlled environments. We use vacuum-sealing and insulated shipping containers to ensure your items arrive in peak condition.
What is your shipping policy for perishable items?
We offer expedited 2-day shipping on all perishable goods to maintain quality. Orders placed after Wednesday may be held until Monday to avoid weekend transit delays.
Do you offer international shipping?
Currently, Solovey Kitchen ships exclusively within the continental United States and Canada to ensure our strict food safety and freshness standards are met during transit.
What should I do if my order arrives damaged?
If your package is damaged or the contents are compromised, please take a photo and contact our support team within 24 hours of delivery. We offer a full refund or immediate replacement for any quality issues.
Are your products suitable for specific dietary restrictions?
We provide detailed ingredient lists and allergen warnings on every product page. Many of our items are gluten-free, vegan, and non-GMO; please use the filters on our shop page to find items matching your dietary needs.
Can I cancel or modify my order after it has been placed?
Because we prioritize fast fulfillment for fresh food, orders can only be canceled within 2 hours of placement. After this window, the packaging process has usually begun.